[Case Study] Nursery School (Sagamihara City) | 23 Years of Proven Durability: Choosing GOMISER Again After Discontinuation of Legacy Parts
CASE STUDY: Nursery & Early Childhood Education Center (Sagamihara City)
Astonishing 23-Year Longevity Supporting the School Kitchen.
When Discontinued Parts Required a Change,
They Decisively Chose GOMISER Again for the Future
Model Installed: Commercial Food Waste Disposer GOMISER GH-20
Although age-related deterioration caused a control board failure, the 23-year-old model’s replacement parts were no longer in production.
However, based on their absolute trust in the machine’s zero-breakdown record over two decades, the customer decisively chose to upgrade to the latest model, stating, “We cannot think of any other brand for the coming decades."
■ Background: Age-Related Deterioration of a 23-Year-Old Machine and Consultation
Sobudai Shinnihon Kodomoen in Sagamihara City is a vital certified early childhood education and care center supporting the local community. For an astonishing 23 years, they have utilized our GOMISER food waste disposer to process food residue in their school kitchen.
However, recently, they experienced a malfunction due to age-related deterioration, and the machine finally stopped operating. For the staff, processing food waste with GOMISER was an absolutely essential daily infrastructure. We received an urgent SOS request and immediately rushed to the site to identify the cause and investigate recovery options.
[Collaborating Facility in this Case Study]
Sobudai Shinnihon Kodomoen
Location: Minami Ward, Sagamihara City, Kanagawa Prefecture
Having used GOMISER for over 20 years, the facility is committed to thorough hygiene management and improving the working environment of the kitchen staff, ensuring a safe and secure space for children. By returning school lunch food waste to water, they practice clean, environmentally friendly operations. We have been proud to support their efforts in protecting the healthy growth of children through our technology for many years.
■ Reason for Adoption: Trust Proven by 23 Years of Results and an Immediate Decision
When our staff rushed to the site to inspect the machine, the cause was determined to be the age-related deterioration of the control board. Because it was a legacy model from over 20 years ago, replacement boards were out of production, making a full machine replacement unavoidable.
However, the customer expressed immense gratitude, stating, “The fact that we were able to use it every single day for 23 years is more than enough. Thinking about long-term operation for the future, we will get a new machine. Naturally, we wouldn’t consider anything other than GOMISER." They made an immediate decision to upgrade to the latest GOMISER (GH-20).
Instead of exploring other brands because the machine broke down, they decisively chose our product again, trusting its proven durability and our reliable manufacturer support. It was the ideal form of a product replacement.
■ Installation & Effects: A Smooth Restart with a More Compact New Model
(Photo: The newly installed GH-20 unit in the facility’s outdoor space)
We quickly installed the latest GH-20 model, which boasts the same processing capacity (up to 20kg/day) as the previous machine, in the exact same outdoor space.
Compared to the 23-year-old model, the new unit features a highly optimized and compact design. The on-site staff were delighted, noting, “The machine is smaller, making the surrounding area feel much more spacious and neat."
Following the installation, we received warm words of appreciation: “Thank you very much for your exceptionally prompt response. We look forward to a long and continued relationship." GOMISER has thus resumed its role as a dependable partner, supporting the facility’s pristine hygiene standards once again.
■ AIC Comment: Expert Insights
Receiving such absolute trust from a customer—where comparing us to competitors isn’t even considered—based on our long-term operational track record is the greatest joy for us as a manufacturer. The ability to operate for over 20 years is the result of the machine’s robust design combined with a dedicated daily maintenance framework.
[Professional Know-How] Durability Enabling 20 Years of Operation and a “Support to the End" Maintenance System
- ✓ Simple Decomposition Structure Achieving Long Life: The reason GOMISER could operate flawlessly for 23 years lies in its overwhelmingly simple internal structure. It does not possess complex heating elements like heaters; instead, it relies on the natural principle of utilizing aerobic microorganisms to liquefy and decompose food waste. This rational design allows it to continuously support on-site operations even in harsh outdoor environments.
- ✓ A Maintenance Network That Enables Smooth Replacements: The longer a machine’s lifespan, the more inevitable it is to eventually face the discontinuation of legacy parts. The true test of a system is how seamlessly it can support the transition to a next-generation model without halting on-site operations. Promptly identifying the cause of an issue and presenting the best long-term alternatives—whether repair or replacement—is the key to earning deep, enduring trust from our clients.
Frequently Asked Questions (FAQ) from Nursery & Childcare Centers
* Note on Global Support:
The site surveys, live demonstrations, and direct support described in this case study reflect our standard procedures within Japan. As we initiate our global expansion, we are currently seeking authorized regional partners internationally. Moving forward, we will provide localized support, installation planning, and maintenance through this developing partner network to assist with your local regulations and facility requirements.
Commercial Food Waste Disposer “GOMISER" GH-20
A compact model capable of processing up to 20kg of food waste per day. Boasting astonishing durability that continues to operate for over 20 years, the latest model features design optimizations for even greater space-saving. As a daily infrastructure, it strongly supports the hygiene environment in the kitchens of nursery schools and certified childcare centers.
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